An Investigation into Patient Satisfaction from the Healthcare System in Saudi Arabia: Survey and Analysis of the Major Determinants in the Qassim Region
| Autor | Mohammad F. Alharbi |
| Cargo | Qassim University, Qassim, KSA, Saudi Arabia |
| Páginas | 158-168 |
158
www .am azon iai nves tiga .inf o I SSN 232 2- 6307
DOI: https://doi.org/10.34069/AI/2022.54.06.15
How to Cite:
Alharbi, M.F. (2022). An Investigation into Patient Satisfaction from the Healthcare System in Saudi Arabia: Survey and Analysis
of the Major Determinants in the Qassim Region. Amazonia Investiga, 11(54), 158-168. https://doi.org/10.34069/AI/2022.54.06.15
An Investigation into Patient Satisfaction from the Healthcare System
in Saudi Arabia: Survey and Analysis of the Major Determinants in
the Qassim Region
Received: July 11, 2022 Accepted: August 11, 2022
Written by:
Mohammad F. Alharbi66
https://orcid.org/0000-0002-5050-0412
Abstract
The main aim of this empirical study is to investigate and assess the degree of patient satisfaction in
hospitals in the Al-Qassim region of Saudi Arabia and the primary causes that may contribute to satisfaction
or dissatisfaction with the healthcare system. Primary data were acquired from a sample consisting of 292
patients in the Kingdom of Saudi Arabia's Al-Qassim region. The level of patient satisfaction with the
healthcare system in Al-Qassim region was investigated using a self-administered questionnaire. The main
determinants of patient satisfaction in the healthcare system included patient demographics, expectations,
perceptions, and experiences. In Al-Qassim region patient experiences and expectations were the most
important elements in influencing their satisfaction level. Further, demographics factors have favorable and
substantial effects on people's perceptions and behavior regarding their satisfaction level with healthcare
services in the Al-Qassim region. This research will aid healthcare administrators, policymakers,
paramedical staff, and physicians in identifying the reasons for patient dissatisfaction and considering
viable options to improve patient satisfaction levels in the health care system.
Keywords: patient satisfaction, healthcare system in Saudi Arabia, determinants of satisfaction,
experiences, perceptions, and expectations.
292
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66
Department of Health Administration, College of Public Health and Health Informatics, Qassim University, Qassim, KSA, Saudi
Arabia.
Alharbi, M.F.. / Volume 11 - Issue 54: 158-168 / June, 2022
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