Los impactos potenciales de la transformación digital en las organizaciones
| Autor | Khalid H. Alshammari |
| Cargo | Assistant Professor, Department of Management and Information Systems, University of Ha'il, Hail, Saudi Arabia. |
| Páginas | 9-18 |
Volume 12 - Issue 64
/ April 2023
9
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DOI: https://doi.org/10.34069/AI/2023.64.04.1
How to Cite:
Alshammari, K.H. (2023). The potential impacts of digital transformation on organizations. Amazonia Investiga, 12(64), 9-18.
https://doi.org/10.34069/AI/2023.64.04.1
The potential impacts of digital transformation on organizations
Received: March 20, 2023 Accepted: May 15, 2023
Written by:
Khalid H. Alshammari1
https://orcid.org/0000-0002-6533-9377
Abstract
Digital Transformation is the new trend in all
industries. Although, the term’s usage in the
industries is still vague and ambiguous, many
organizations have claimed that they have begun
their digital transformation journey or have a
plan to do so. For those reasons there is an urgent
necessity to understand what digital
transformation is? and how to evaluate its impact
on an organization. Thus, this paper seeks to
investigate the potential impact of digital
transformation on organizations. This study
utilized a qualitative research method of
investigation, semi-structured interviews with
different participants from different
organizations were performed. Two major areas
were identified to be the most susceptible
organizations’ functional areas that impacted by
the transformation, and they synthesized into a
cohesive model. The model includes
Organization Business Processes Optimization,
Organizational Information Technology which
led to organization innovation. The model can
help organizations to identify and consider the
impact digital transformation.
Keywords: Digitalization, Digitization, Digital
Transformation, Innovation Adoption, Business
Process Management.
.
Introduction
In the 21st century, digital transformation (DT)
has emerged as the primary catalyst for economic
and social advancement. DT refers to the process
of integrating digital technology into all areas of
an organization, resulting in fundamental
changes to how it operates and delivers value to
its customers (Kaur, 2020). Recognizing the
importance of DT, Saudi Arabia has made
significant investments in technology and
1
Assistant Professor, Department of Management and Information Systems, University of Ha'il, Hail, Saudi Arabia.
innovation to encourage its adoption (Alnemer,
2022; Aseeri & Kang, 2023). The Saudi
Government’s Vision 2030 plan highlights the
critical role that technology plays in achieving
the country’s economic and social goals
(Al-Mamary et al., 2020; Mitchell & Alfuraih,
2018).
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